Job Description

ZAIN6348 - E-Channel Senior Analyst – UX/UI designer

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


UX & UI designer will be in charge of design and usability of the Mobile App and Web channels, ultimately driving customer satisfaction via the user experience. interactions with the customers in order to collect feedback. All research and customer behaviors will be lead by the UX/UI designer


Design of UX/UI for Mobile App and Mobile Web:

UX/UI design of Mobile App following defined business objective and requirement to create products and customer journeys in the environment where Mobile Application and websites by transforming needs into journeys, mock-up, wireframes, sketches, and user story documents                              

Providing customers with simple and very attractive user experience                      

Building high fidelity designs using Adobe Illustrator, Adobe Photoshop or similar tools                   

Oversight of Mobile App development, quality assurance                             

Continuously testing usability of Mobile App and Mobile Web and define improvements               

Creating mock-ups and wireframes         


Customer satisfaction:

Collection of feedback from Research about customer satisfaction                           

Applying good understanding of the needs and lifestyle of target segments                          

Functional requirements and functional design for IT systems:

Definition of functional requirements and nonfunctional requirements for the digital channels and reflect it in the user story documents                             

Mobile App and website platforms:

participate in designing journeys based on native capability of each platform i.e. ios, android, or else                       

Mobile App and Mobile Web usability:

Continuously testing usability of Mobile App and Mobile Web and define improvements




Bachelors in Graphic Design, Industrial Design, Product Design, Computer Science or Engineering               


- User-centered design

- Balsamiq

- Sketch

- OmniGraffle

- Axure

- InVision

- Framer

- Adobe Illustrator

- Adobe Photoshop

- iOS Humane Interface Guidelines

- Android Material Design Guidelines"                   


1-3 years of UX/UI design experience    


Technical Competencies              Level

Use of design tools          Advanced

Usability testing experience        Intermediate    

Behavioral Competencies           Level

Achievement Driven       Advanced

Embracing Change           Advanced

Team Management        Intermediate

Relationship Building      Advanced


Job Group

IT and Technical


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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