Job Description

ZAIN6335 - Flagship Consultant

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit www.sa.zain.com

WHAT?

The jobs in this level are responsible for maintaining effective relationships with current and potential customers, ensuring customer queries’ resolution and selling Zain products and services to meet customers needs and requirements.  

HOW?

Compliance:

Implement Retail Sales policies and procedures                                

Carry out assigned activities in specified area with direct supervision

 

Customer Service:

Contribute in the Interaction with clients to introduce and sell Zain products in line with Retail sales plan and tactics in order to meet set individual sales/profit targets                                

Contribute in understanding clients’ needs and assist them in selecting appropriate Zain’s products and services ensuring their satisfaction                                           

Assist in carrying-out up-selling and cross-selling when possible to provide clients with complete packages and increase Zain’s revenue                               

Participate in resolving customers’ questions/issues and escalate complex cases to Senior Customer Consultants for efficient service delivery and timely resolution                                   

Participate in the coordination with Zain’s retail customers/clients and provide after sales services, in order to increase the revenue share of repeat customers

Technical Support:

Assist in providing products and services technical support to walk-in customers (i.e. mobile configuration, bundle usage, devices, etc.)                                      

Assist in capturing unsolved customer problems/ issues, and escalate through Remedy system or hotline to ensure a concise resolution          

Administration:

Participate in archiving customer/client file accurately and make sure it is updated at all times to ensure compliance with set regulations and to facilitate future correspondences initiatives                                 

Contribute in maintaining the highest levels of Flagship/ Kiosk cleanliness and products display in order to reflect targeted look and feel and preserve Zain's image                                              

Contribute in the escalation of shortages in products and marketing material for store replenishment in a timely manner to ensure business continuity   

Teamwork and Cooperation:

Particate in the cooperation with other team members to build effective working relationships and identify synergies               

WHAT DO I NEED?

Diploma in Business Administration, Sales, Marketing or equivalent

Up to 2 years of relevant experience                      

Behavioral Competencies         Level

Customer  Orientation                Basic

Teamwork and Cooperation       Basic

Initiative                              Basic     

Technical Competencies      Level

Office Administration  Basic

Communication Skills   Basic                                                                                                                                                                     

Job Group

Commercial

Location

Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date

24-Mar-2019

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