Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit www.sa.zain.com
Implement the contact center Management policies and procedures.
Carry out assigned activities in specified area with direct supervision.
Answer regular and routine consumer customer’s complaints / questions to ensure fulfillment of customer requests in timely and efficient manner.
Assist in the preparation of tailored responses that match the caller’s expectations and demonstrate a sense of urgency for their request for retention purposes.
Provide customers with products and services information, explain about latest Zain’s offers and promotions and support customers to choose their best adequate plan.
Upsell / cross sell products to increase sales and revenues generated.
When needed, escalate complex cases and make sure customers are served efficiently and on time.
Supervise the process of troubleshooting, filtering and classifying of faults before forwarding to relevant stakeholders for resolution.
Maintain professional and courteous communication / quality of service with customers at all times to maintain Zain’s professional image.
Teamwork and Cooperation Management:
Liaise with other team members to build effective working relationships and identify synergies.
High school or Diploma, up to 2 years of relevant experience.
Behavioral Competencies Level
Teamwork and Cooperation Basic
Technical Competencies Level
Riyadh - Saudi Arabia
As a leading regional telecom operator and one of the most valuable Arab brands, Zain offers many job opportunities that attract the very best qualified professionals. It is important that you apply for the right position in order to have a better opportunity to work with us. We invite you to follow the tips outlined below to analyze the best way to navigate the application process.
Application Process Tips
- Are we right for you?
- Identify an opportunity that fits your profile
- Select and apply for the job that most appropriately matches your qualifications
Unfortunately, email and online fraud are continuing concerns for virtually all businesses that operate on the Internet. Please be aware that, from time to time, fraudulent emails have been circulated that appear to be from Zain or Zain Telecommunications or similar but that are, in fact, sent by imposters for illegitimate reasons. Zain will only ask you to upload your resume/CV on www.careers.zain.com and will never ask for your resume/CV or other personal financial details through e-mail. Zain shall not be held responsible for any loss or damage incurred in the event that you choose to send your personal information via e-mail.
S/T stands for (Situation or Task) explains the circumstances or the background
A stands for (Action) Describes the specific action that you took
R stands for (Result) Conveys the outcome of your action (use measurable terms)
Write down a number of specific and practical experiences in ‘STAR’ format, providing recent and relevant examples based on the different job requirements or skill sets of the job that you are applying for.